Outsourced IT Support

Faster than a Speeding Bullet

PTG response time is less than 1 hour!  Our computer support technicians provide outsourced IT support  to companies in all industries including dental IT support, medical IT support, legal IT support, as well as outsourced IT support for other industries.  

PTG offers:

• Emergency IT Support
• Scheduled IT Support
• Proactive IT Support

Emergency IT Support

Look no further than PTG for Emergency IT Support - we've got you covered!  From Virus/Spyware services to Data Recovery and System Failure, we'll get you back up and running.  We know your business is important, and your business is our business.

Submit an emergency support request or call our computer support specialists at 1.864.552.1291 x104.

Virus/Spyware

You've heard about worms and viruses -  not the slimy worms you find in your garden or the viruses that send you to bed -  but the kind that attack your computer(s) when you least expect it or when your system is not fully protected.  As a business, you cannot afford downtime or lost data caused by sneaky worms and viruses.  PTG's computer support specialists will help you get back on your feet and ward off spyware technology that makes you vulnerable to attacks.  Not to mention, we are faster than a speeding bullet!

Data Recovery

As a business, you are responsible for maintaining records of all types including customer and vendor data.  Whether you maintain medical records, legal documents, purchase history, inventory, financial data, or general business documents - your data is important.  But, what happens when your computer crashes and you can no longer access your files?  PTG knows data recovery and will help you restore the files that are pertinent to your daily operations.  PTG will not let you miss a beat.  Try our Wheels Up Wednesday computer backup service where we come to you and backup your data.

System Failure

"System Failure."  Two words you do not want to hear together in the same sentence.  Don't panic - PTG will help you.  We understand that you rely on certain systems and information to run your business.  From a complete system failure to a crital application failure such as Time Matters, we'll turn system failure into system success.

Wanna put us to the test?

Submit a request for support here or call us at 1.864.552.1291 x104.  If you don't hear from one of our computer support specialists in 15 minutes or less - let our CEO know. 

Scheduled IT Support

Computer Installation

Don't know the difference between a USB and a CAT6?  Running a business leaves little time for mundane tasks such as installing computer equipment.  PTG computer support technicians will get you up and running in no time flat.  Don't get tangled up with the technical stuff - contact PTG for your computer installation needs.

Computer Networking

The phrase "computer networking" sounds like techno social hour to some.  And, maybe it is to some extent.  Many businesses have computers and applications that need to "talk" to each other.  Don't fret - PTG computer support specialists know the language to speak.  Let us do the talking - or networking.  We're certified IT support professionals that have experience in all industries including dental IT support, medical IT support, and legal IT support.

Hardware/Software Upgrades

Hardware and Software upgrades can be a vicious cycle.  Hardware upgrades are sometimes necessary to meet the requirements of the latest software upgrades.  The latest software is needed to stay competitive, be as efficient as possible, and to protect you from the latest computer viruses.  New versions of software come out about as often as new car models.  Keeping up with these never ending upgrades is a full time job.  Count on PTG to manage these important hardware and software upgrades. We will let you know which upgrades are necessary and which ones are optional to keep your business running efficiently and effectively.

Mobile Devices

From Blackberries to barcode scanners, PTG has you covered.  PTG computer support technicians will setup, configure, and maintain all of your mobile devices.  Already using a Blackberry?  Watch our Blackberry IT How to Videos for quick tips and tricks such as password protecting your device.

Equipment Acquisition

PTG computer support specialists have the experience to buy the computer equipment that you need to run your business and can help you with all of your IT equipment acquisitions.  PTG will ensure you invest in the right equipment with the right specfications to run the programs you need for your business.

Proactive IT Support

We get it.  Change is hard. Your current IT organization knows all about you, right?  We've heard it before - and many of our current IT support customers felt the same way.  But once they experienced the PTG difference - proactive, customer centric IT support - they never looked back. 

If you wait for days for updates from your current IT support provider, are tired of the constant techno-babble, upgrade cycles, and cryptic billing - give PTG a chance.

Online Computer Backup

If you are like most of our customers - you are tired of swapping out tapes (if you do it at all!).  PTG offers our own online backup solution.  Our backup solution is different from the national providers because your backup is local - not in a data center in Dallas or New York.  We use bank grade encryption - so your data is secure.  In case of a system failure our computer engineers can put your data on a USB drive and deliver it to your office in no time.  Our prices are competitive - contact us to learn more or set up a free 30 day trial.  And, you may be interested in our Wheels Up Wednesday, where we come to you and back up your computers.

Watch our IT How To videos for some great do it yourself IT tricks for your blackberry and more.  Or, contact PTG with your specfic industry and business IT support needs.