Outsourced IT Support Stories

Managed IT Support Success Stories

Kenison, Dudley & Crawford Law Firm Select PTG for Comprehensive IT Support

When Kenison, Dudley & Crawford called on PTG, they had one goal in mind – to remove IT issues from their plate so they could focus on their business. PTG covers all IT needs for the firm including emergency problems, network issues, and printer and PC repair. Additionally, with PTG, the firm migrated to Microsoft Office 365 and has benefited from streamlined email communications. Download PDF

Agency Advisors Implements Microsoft Office 365 with Cloud Computing

After successfully upgrading hardware and software in their new office, PTG continued to provide technical support to the company, recommending new tools as needed, monitoring the server, and addressing all technical issues. This summer, Agency Advisors chose to implement Microsoft Office 365 with Microsoft SharePoint as well as Microsoft Dynamics CRM. These online tools help Agency Advisors maximize data security, create better collaboration between offices, and track sales team communications and meetings. Download PDF

Making Wishes Come True: Make-a-Wish Foundation Unifies Communication with Office 365

The South Carolina chapter of the Make-A-Wish foundation needed an IT system to centralize their data management. PTG integrated Office 365 to provide email, collaboration and unified communication tools all in a private and secure environment. Download PDF

Reliable and Highly Secure IT Infrastructure Serves as Backbone for B2E Financial Services

B2E offers mobile financial services including a comprehensive payroll processing service, pay cards (pre-paid debit cards,) job-site check cashing and bill payment services, and mobile ATMs. PTG took responsibility to set-up a Microsoft Windows Server environment leveraging Active Directory to meet the business' requirements of multiple levels of security. Download PDF

 

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Outsourced IT Customer Vidoes

 

Commercial Food Service Repair Upgrades Exchange Server and Improves Information Flow

PTG worked with Commercial Foodservice Repair to upgrade their Exchange Server ultimately improving their email access and information flow for their user community. Commercial Foodservice Repair provides food service equipment maintenance solutions for customers in twenty of the country's largest metropolitan areas. Download PDF

Shared Environment Provides Collaboration & Remote Access for D&M Holdings

They needed an IT system to support collaboration and document management, and wanted anytime access to the dynamic information they maintained. PTG implemented an integrated Microsoft solution which offered a centralized data management system for all documents as well as calendar sharing. Download PDF

Durham Convention & Visitors Bureau (DCVB) Solves Project Management Issue with SharePoint Solution

Although the DCVB is a small organization in size, it performs in a large way when it comes to delivering a positive visitor's experience and coordinating important events for the local economy. Through the integration of Microsoft SharePoint with Microsoft Project, work processes have been streamlined and end users are notified automatically with task updates that pertain to them or other project team members. Download PDF

Hincapie Sportwear Rolls Out Extranet and Sharepoint System

Hincapie Sportswear is a premium apparel company for cycling enthusiasts. Hincapie Sportswear engaged with PTG to assist in the implementation of SharePoint and the development of an extranet. The company wanted to easily make materials available in a private and secure environment and to give reps the ability to access them and make updates without having IT experience. Download PDF

Specialty Dental Practices Connect with PTG to Open Cutting-Edge Facility

Issaqueena Prosthodontics and Issaqueena Pediatric Dentistry are two dental specialty practices under one roof. Drs. Craig and Camille Horton contacted PTG to implement their technology vision, which included creating a front office free of paper charts, entertaining and educating patients with mounted TVs, and using the latest in dental technology - digital X-rays and a Cone Beam CT Scanner. Download PDF

Virtual IT Solutions Deliver Efficiency and Reliability for Meals on Wheels

After partnering with PTG, Business applications work the way they are intended and equipment is reliable and faster. The MOW staff now uses common business application versions which provides consistency while working with documents and files. Down time from failed connection attempts and poorly performing equipment no longer exist. As a result, efficiency gains have been realized and infrastructure reliability is much higher. Download PDF

Investment Firm's Use of 24/7 Remote Monitoring Ensures Proactive Server Care

Investment firms know the importance of protecting the financial assets of their clients. One such firm in the Carolinas works with mid market companies to provide them with expertise that invigorates business growth while managing financial capital. With 24/7 remote server monitoring by PTG, the investment firm is assured their server is under the right care at all times. Download PDF

Medical Billing Center of the South Supports Exponential Growth with PTG

MBC relied on PTG to streamline their email system to adhere to newly passed HITECH and HIPAA regulations. MBC also outsources all of their IT issues to PTG in order to focus solely on their clients. Download PDF

Prime Line Communications Excels with Sharepoint

PTG Installs and Implements Microsoft Program as Single Repository for Prime Line to Enter and Access Customer Data. Since partnering with PTG, Prime Line, a VOIP telephony system provider, has reduced costs, improved support response time, developed single repository of data, gained quicker, more accurate access to data 24/7, 365 days a year, implemented a browser-based system that allows for growth and added revenue opportunities, and moved away from timely and painful sharing of one master Excel file. Download PDF

Proaxis Therapy Counts on PTG for Comprehensive IT Support

Prior to PTG, Proaxis had no clear system in place for managing IT concerns. With PTG, employees simply submit a support request online for any type of IT help and get an immediate confirmation. PTG provides IT support to all of Proaxis' 13 clinics throughout Greenville and Spartanburg. Download PDF

PWC Sales Implements Sharepoint Server and Improves Project Collaboration

PWC Sales is a growing sales consultancy with a mission to not only advise on sales structure and strategy, but to actually perform sales functions in the real world on behalf of their customers. SharePoint was established to house all of PWC's call scripts, lists, project information, data and documentation. PWC also tracks time against projects in SharePoint for payroll purposes. Download PDF

Think Up Consulting Uses PTG for General IT Support, Telecom, and Sharepoint Needs

Think Up Consulting depends on having an efficient, reliable IT infrastructure to support both in-house employee team members and those who work remotely from home offices. In the past, the business relied on an external IT support resource that was challenged in being able to adequately respond to the needs of Think Up Consulting's employees. As a result of their rapid growth and need for better IT service support, Think Up Consulting began turned to PTG as their outsourced IT support company including IT support for employees, telecom solution, and SharePoint. Download PDF

 

PTG covers all IT needs for the firm including
emergency problems, network issues, and printer and
PC repair. Additionally, with PTG, the firm migrated to
Microsoft Office 365 and has benefited from streamlined
email communications.